FAQ for SalletFashionHouseAfrica.com Online Retail Store

1. What is Sallet Fashion House?
   Sallet Fashion House is an Afrocentric fashion brand specializing in high-end, premium, and ready-to-wear apparel, as well as beauty products inspired by African culture. We work with artisans across Africa to bring you unique, high-quality fashion items that reflect African heritage and craftsmanship.
2. What products do you offer?
   We offer a wide range of products, including women’s and men’s apparel, accessories, beauty products, and afro-inspired fashion items. Our collections include ready-to-wear clothing, luxury fashion pieces, and custom designs.
3. Where are your products sourced from?
   All of our products are sourced from African artisans and manufacturers, with a focus on promoting sustainable, ethical production practices. We collaborate with talented designers and craftsmen from across the continent.
4. Do you offer international shipping?
   Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. You can find more information during checkout.
5. How long does shipping take?
   Shipping times vary depending on the destination. For orders within Africa, delivery typically takes 5-7 business days. For international orders, it can take 7-14 business days depending on the country. Express shipping options are also available.
6. What payment methods do you accept?
   We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and mobile money options available in some regions.
7. How can I track my order?
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.
8. What is your return policy?
   We offer a 14-day return policy for unworn and unused items. If you are not satisfied with your purchase, please contact our customer service team to initiate the return process. Some restrictions apply for custom-made or sale items.
9. How do I return an item?
   To return an item, please reach out to our customer service team at returns@salletfashionhouseafrica.com within 14 days of receiving your order. They will guide you through the return process. Please ensure that all items are returned in their original condition with tags.
10. Do you offer custom designs?
    Yes, we offer custom design services. For bespoke fashion pieces or customized designs, please contact our design team at customdesigns@salletfashionhouseafrica.com
11. How do I contact customer service?
    You can reach our customer service team via email at support@salletfashionhouseafrica.com or by phone at +233 202553200 or +1(943)-343-8110. Our team is available from Monday to Friday, 9 AM to 5 PM GMT.
12. Do you offer gift cards?
    Yes, we offer gift cards that can be purchased in various amounts and used toward any purchase on our website.
13. How do I sign up for your newsletter?
    You can sign up for our newsletter by entering your email address at the bottom of our homepage. Stay updated on new collections, promotions, and exclusive offers.
14. Are your products sustainable?
    We are committed to promoting sustainability and ethical production. Our products are crafted using environmentally friendly practices, and we work closely with artisans who are dedicated to fair trade principles.
15. Do you collaborate with other designers or brands?
    Yes, Sallet Fashion House collaborates with various designers and brands across Africa to promote Afrocentric fashion and expand our product offerings. Stay tuned to our website for updates on upcoming collaborations.
16. Can I cancel or modify my order after placing it?
    You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible at support@salletfashionhouseafrica.com for assistance.
17. Do you offer wholesale or bulk purchasing options?
    Yes, we offer wholesale options for retailers and bulk purchasing for special events. Please email us at wholesale@salletfashionhouseafrica.com for more details.
18. How can I become a brand ambassador for Sallet Fashion House?
    We’re always looking for passionate individuals to represent our brand. If you're interested in becoming a brand ambassador, please email us at ambassador@salletfashionhouseafrica.com with your social media links and a brief bio.
19. Do you have physical store locations?
    Yes, we have physical store locations in select regions across Africa, with plans to expand internationally. You can find the nearest store location by visiting our Store Locator page.
20. What should I do if I have a problem with my order?
    If you encounter any issues with your order, such as receiving the wrong item or damaged goods, please contact our customer service team immediately at support@salletfashionhouseafrica.com We’ll work to resolve the issue as quickly as possible.